VICSTARS Manufacturing Co., Ltd.

Industrial Solution Provider

SINCE 1990

FAQs

About Company

Do your products come with a warranty?

βœ… Yes, our products come with a standard warranty πŸ› :

  1. Standard Warranty Period πŸ“…:
    We provide a one-year warranty (excluding human-induced damage and force majeure).
  2. Technical Support & Repairs 🏭:
    During the warranty period, we provide remote technical support and spare part replacements(Overseas shipment not included).

πŸ“Œ For more warranty details, please contact us!
What are your main markets?

🌍 Our Main Markets:

1️⃣ Asia 🏯: China, Japan, South Korea, and Southeast Asian countries (Vietnam, Thailand, Indonesia, Malaysia).
2️⃣ Europe 🌍: Germany, France, Italy, Spain, and Eastern European countries.
3️⃣ Americas 🌎: United States, Canada, Mexico, and parts of South America.
4️⃣ Middle East & Other Regions 🏜️: UAE, Saudi Arabia, Turkey, and other emerging markets.

πŸ“Œ For more details on specific regions, please contact us!
Do you offer technical support?

βœ… Yes, we provide comprehensive technical support.

  1. Installation Guidance :

    Detailed installation manuals and remote support to ensure proper setup.

  2. Operational Training :

    Training on equipment operation and maintenance to help customers use the machine effectively.

  3. Troubleshooting & Assistance :

    Support via video, phone, or email to diagnose and resolve issues, with spare parts replacement guidance if needed.

πŸ“Œ For technical support inquiries, feel free to contact us!
Can I visit your factory?

βœ… Absolutely! We welcome customers to visit our factory to learn about the production process:

  1. Factory Tour πŸ‘€:
    See the manufacturing, assembly, and testing processes firsthand.
  2. Technical & Business Discussions :
    Our expert team will provide technical insights and answer any questions.
  3. On-Site Equipment Testing :
    Customers can operate or inspect machines to ensure they meet requirements.

πŸ“Œ Please schedule your visit in advance so we can arrange your best experience!

 
How long has your company been established?

Our company was established in 1990, with over 33 years of industry experience πŸ†:

  1. Strong Technical Expertise πŸ”§:
    We have continuously innovated and developed high-quality products and solutions.
  2. Stable Market Presence 🌍:
    Our products are exported worldwide and have gained widespread trust.
  3. Experienced Professional Team πŸ‘¨β€πŸ­:
    Skilled engineers and technical experts ensure top-tier service and support.

πŸ“Œ For more company details, feel free to contact us!
How do you guarantee product quality?

βœ… We ensure strict quality control to meet high standards πŸ†:

  1. Pre-Production Testing 🏭:
    Before mass production, we conduct small-batch trials to verify product design and performance.
  2. Rigorous Quality Inspections πŸ”:
    Every production stage undergoes strict quality checks, including material inspection, process testing, and functionality evaluation.
  3. Final Inspection Before Shipment πŸ“¦:
    All machines undergo comprehensive testing and final inspection before delivery to ensure optimal performance.

πŸ“Œ For more details on our quality control process, feel free to contact us!
Where is your factory located?

πŸ“ Our factory is located in Taichung, Taiwan 🏭, focusing on high-quality manufacturing:

  1. Precision Manufacturing Hub πŸ”§:
    Taichung is the heart of Taiwan’s precision machinery industry, equipped with advanced technology.
  2. Global Market Orientation 🌍:
    Our products are exported worldwide and meet international quality standards.
  3. Factory Visits Welcome πŸ‘€:
    Customers are invited to schedule a visit to see our production process and equipment testing.

πŸ“Œ For factory visit arrangements, please contact us!
Do you provide customized products?

βœ… Yes, we provide customized solutions πŸ›  based on specific customer requirements:

  1. Tailored Design ✏️:
    We customize size, functionality, materials, and application according to customer specifications.
  2. Flexible Production 🏭:
    Our manufacturing team can adapt to industry needs by offering modular designs, specialized functions, or custom specifications.
  3. Expert Technical Support 🀝:
    From initial design to production, we provide technical consultation, 3D modeling, and functional testing to ensure the product meets expectations.

πŸ“Œ For customization inquiries, please contact us to discuss your requirements!
What products do you mainly sell?

We offer high-quality production tools and machines for various industrial needs.
Which industries are your products suitable for?

Our products are suitable for automotive, aerospace, construction, energy, and heavy industries.

About Service

What does VICSTARS do after receiving the client's project information?

Project Workflow

1. Project Evaluation

  • The client provides relevant project information (drawings, samples, requirements, etc.).
  • VICSTARS assesses the feasibility of the project and proposes solutions with a quotation.
  • Both parties confirm the plan and adjust details if necessary.

2. Project Confirmation

  • The client pays a 30% deposit, and VICSTARS begins the design process.
  • VICSTARS provides a design draft for client review and confirmation.
  • After finalizing the design, manufacturing and assembly begin.

3. Testing & Acceptance

  • Initial testing and adjustments are conducted.
  • The client provides actual workpieces for testing.
  • Upon successful testing, the client pays 65% of the payment, and the machine is ready for delivery.

4. Installation & Warranty

  • VICSTARS assists with installation and commissioning.
  • The client pays the final 5% acceptance payment, marking project completion.
  • A one-year warranty is provided (excluding human-induced damage and force majeure).
What if the products arrive damaged?

If the products arrive damaged, the following actions should be taken:

  1. Take Photos as Evidence:
    Immediately capture images of the damaged product and packaging.
  2. Notify the Supplier:
    Contact VICSTARS as soon as possible, providing photos and a detailed explanation.
  3. Insurance & Claims:
    If shipping insurance was purchased, file a claim with the logistics or insurance company.
  4. Replacement or Repair:
    VICSTARS will assess the damage and offer a repair, replacement parts, or a full product replacement.
  5. Preventive Measures:
    Analyze the cause of damage and improve packaging or shipping methods to minimize future risks.
Do you offer discounts for bulk orders?

1. Bulk Order Discount

  • Tiered discounts are available based on order quantity
    (πŸ“Œ e.g., 2% off for 5-10 sets, 5% off for 11~ sets).
  • The discount percentage depends on product type, volume, and payment terms.
    _

2. Special Offers & Custom Pricing

  • Exclusive pricing or special discount plans are available for large clients or long-term partners
    (πŸ“Œ e.g., customers purchasing over 20 sets annually receive a fixed 6% discount ).
  • Additional perks, such as free local installation and training πŸ› , may be offered based on order size.
Do you offer installation and commissioning services?

We do not offer standard installation and commissioning services due to the following reasons:

  1. Geographical & Technical Limitations:
    Our equipment is shipped to multiple countries, and installation requirements vary, making it difficult to provide a universal service.
  2. Cost Considerations:
    Sending technicians for on-site installation would significantly increase customer costs, affecting price competitiveness.

βœ… However, we do offer Special Offers:

  • Technical Support Assistance πŸ“ž: We provide detailed installation manuals and remote video guidance to help customers set up their equipment smoothly.
  • Local Partner Recommendations 🀝: We can suggest local professional teams for installation support if needed.
  • Bulk Order Perks: For large orders, we may offer free local installation and training as part of a special promotion.
Can you provide product samples?

No, we cannot provide product samples due to the following reasons:

1. Machines are normally too large and expensive to be provided as samples.
2. High transportation and installation costs make sample shipments impractical.

βœ… However, we offer the following assurances:

  • In-factory testing and adjustments 🏭:
    Before shipping, we conduct full testing and fine-tuning to ensure optimal performance.
  • Customer participation in testing πŸ‘€:
    We welcome customers to visit our factory for live demonstrations or join remote video inspections.
Which regions are covered by your services?

🌍 Our services cover the following regions:

  1. Worldwide Shipping πŸ“¦:
    Our machines can be shipped globally, ensuring accessibility for international customers.
  2. Technical Support πŸ› :
    We provide remote assistance for installation, operation, and maintenance.
  3. Additional Services in Select Regions 🌟:
    In certain countries, we can arrange local technical partners for on-site installation and training.

πŸ“Œ For specific service availability in your region, please contact us!
How is shipping arranged?

🚒 Our shipping arrangements include:

  1. Sea freight, air freight, or express delivery βœˆοΈπŸ“¦:
    We can assist customers in arranging secure shipping via sea, air, or express delivery.
  2. Flexible shipping options βš™οΈ:
    Depending on customer requirements, we offer door-to-door (DDP), port-to-port (FOB), or customer-specified logistics services.
  3. Secure packaging & protection πŸ“¦πŸ”’:
    We ensure all equipment is properly packed and protected before shipping to prevent damage.

πŸ“Œ For any special shipping requests, please contact us!
Do you provide express delivery services?

βœ… Yes, we offer express delivery services πŸš€ to meet urgent order requirements:

  1. Multiple courier options πŸ“¦:
    We can arrange shipments via DHL, FedEx, UPS, or other international couriers.
  2. Fast processing & dispatch ⚑:
    Urgent orders are prioritized for swift packaging and shipment.
  3. Real-time tracking πŸ“:
    Tracking details are provided so customers can monitor their shipment status.

πŸ“Œ For expedited shipping requests, please contact us to confirm availability and costs!
How long does delivery take?

Delivery time depends on order quantity and product type, typically taking 8 to 12 weeks :

  1. Standard Orders 🏭:
    Production and shipment usually take 8-12 weeks under normal conditions.
  2. Customized Orders πŸ› :
    Orders with special specifications or custom requirements may require additional time, with delivery schedules confirmed case by case.
  3. Logistics & Destination Factors 🚒:
    Shipping time may vary depending on the transportation method (sea/air) and final destination.

πŸ“Œ For urgent orders, please contact us to confirm the earliest possible delivery time!
What payment methods do you accept?

We accept the following payment methods:

1. T/T (Telegraphic Transfer) πŸ”„

  • 30% deposit: Paid after order confirmation.
  • 65% balance payment: Paid before shipment.
  • 5% final payment: Paid after local setup and testing.

2. L/C (Letter of Credit) or D/P (Documents Against Payment) 🏦

  • L/C or D/P may be accepted based on order agreements, subject to negotiation.

3. Currency Options πŸ’΅

  • We accept payments in USD, EUR, and NTD.

πŸ“Œ For specific payment arrangements, please contact us to discuss possible options!
What delivery terms do you offer?

🚒 We offer various delivery terms to accommodate different customer requirements:

  1. FOB (Free on Board):
    We deliver the goods to the designated port, and the buyer takes responsibility for shipping and insurance.
  2. CIF (Cost, Insurance & Freight):
    We handle shipping to the buyer’s designated port, including insurance coverage.
  3. EXW (Ex Works):
    The buyer arranges pickup from our factory and manages transportation.
  4. CIP (Carriage & Insurance Paid To):
    We take care of shipping and insurance to ensure safe delivery to the buyer’s location.
  5. Express Delivery πŸš€ (DHL, FedEx, UPS):
    Suitable for urgent orders or small shipments, ensuring fast delivery.

πŸ“Œ For specific delivery term requests, please contact us!
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